Privacy Policy

EFFECTIVE 2025

This Privacy Policy outlines how we collect, use, protect, and share the personal information of guests who book directly with Winslow Luxury Suites (referred to as “we,” “us,” or “our”). We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable laws.

📥 1. Information We Collect

When you make a reservation or contact us directly, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Government-issued ID (for verification)
  • Payment details (mobile money number, bank transfer details, etc.)
  • Emergency contact information
  • Booking and stay details (check-in/check-out dates, number of guests)

💡 2. How We Use Your Information

We use your information solely for the purposes of:

  • Processing and confirming your reservation
  • Communicating with you about your booking
  • Verifying identity at check-in
  • Processing payments and refundable deposits
  • Sending pre-arrival details (e.g., access codes, Wi-Fi info, emergency contacts)
  • Providing customer service before, during, and after your stay
  • Fulfilling legal and regulatory requirements

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

🛡️ 3. How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse, including:

  • Secure, password-protected storage of digital records
  • Limiting access to personal information to only authorized personnel
  • Using encrypted payment platforms or secure transfer methods (e.g., mobile money or bank apps)

🔁 4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal or accounting requirements. You may request deletion of your data after your stay, unless retention is required by law.

🌍 5. Third-Party Services

If you make payments through third-party providers (e.g., mobile money, banks, or payment processors), their own privacy policies apply. We do not store your payment card or mobile money credentials.

🧾 6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to inaccurate data
  • Request deletion of your personal information (unless required by law to retain it)
  • Withdraw consent for communications at any time

📩 7. Contact Information

✅ By booking your reservation, you acknowledge and accept all terms outlined above.